Was the forum down yesterday (28.6.2015)?

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storm
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Location: NSW, Australia

Was the forum down yesterday (28.6.2015)?

Post by storm » Mon Jun 29, 2015 2:04 am

I tried a few times yesterday to check the forum but kept getting a time out after a while with a message telling me the server couldn't be located. Was there a problem with the forum or is this a case of Australia not connecting with the rest of the world again?
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Frank
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Re: Was the forum down yesterday (28.6.2015)?

Post by Frank » Mon Jun 29, 2015 9:40 am

Yes, and all of my sites were down on the weekend. It was a billing issue for my hosting provider where an automated billing system could not process his credit card and the system failed to warn him about the problem. There was no problem processing the payment manually and, once the payment issue was resolved, the sites went back online about 17:00 EDT Sunday.

I'm very sorry about the inconvenience.

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Steptoe
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Re: Was the forum down yesterday (28.6.2015)?

Post by Steptoe » Mon Jun 29, 2015 6:14 pm

automated billing system could not process his credit card and the system failed to warn him about the problem.
Would that be something like when domain names etc become due, the credit card is auto billed? but over the yrs one eventually gets to the expired date of the credit card? :wink:

In our case earlier this yr, fortunately we got emails of renewal of domain names due in 3 months, AND warned us that the credit card was not valid....but did not get any notifications of other bills that get paid automatically out of it....
The domain names get paid off Shore.. USA the rest in NZ....stupid locals that have customer service in weird places like India with ppl who cant speak kiwi.
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Frank
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Re: Was the forum down yesterday (28.6.2015)?

Post by Frank » Mon Jun 29, 2015 10:00 pm

My understanding is that the credit card was valid (including expiry date) but the automated billing system could not process it.

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